Last Updated: October 26, 2026
Return Window
You may request a return or exchange within 30 calendar days from the date you receive your order, whether the item has a quality issue or you simply changed your mind. Please see the details below for how each situation is handled.
(If the return window is extended during specific holiday periods, we will announce this separately on our homepage or policy page.)
Item Condition Requirements
Returned items must be unused, with all original tags attached and original packaging intact, showing no visible signs of wear or use. For hygiene reasons, placemats that have been unpackaged and used cannot be returned unless the item is defective.
Non-Returnable Items
The following are not eligible for return: placemats that have been unpackaged and used (with no quality issue), items damaged due to customer mishandling, and items missing their original packaging or tags. We do not offer any customized products, so no customization-related exclusions apply.
Return Form
A return form is included in every package we ship. Please keep it with your order so you can fill it out if you decide to return an item.
Return Shipping Costs
If the item is defective, we will cover the full return shipping cost and provide you with a prepaid shipping label. If the item is not defective and you are returning it for personal reasons, you will be responsible for the return shipping cost. In either case, we do not charge any restocking fee or return handling fee.
How to Request a Return
- Fill out the return form included in your package with your order number and the reason for return;
- Email our customer service team at service@mytabmat.com with your order number and the reason for return, and we will confirm your return eligibility and, if applicable, provide a prepaid shipping label;
- Pack the item securely together with the completed return form, ship it to the return address below, and keep your tracking number for reference.
Return Mailing Address
Please make sure to mail your return to the address below. Returns sent to any other address may not be processed correctly and could delay your refund:
2030 Mackenzie Way, Cranberry Twp, PA 16066
Processing & Refund Timeline
Once we receive your returned item, we will inspect it within 3 calendar days. After the item passes inspection, your refund will be issued to your original payment method within 3-5 business days, though the exact time it appears in your account may vary depending on your bank or payment provider.
Shipping Fee Note
All orders shipped within the contiguous United States include free standard shipping. This does not affect the return shipping responsibilities outlined above. Please refer to the “Return Shipping Costs” section for details.
Contact Us
US Return & Shipping Address: 2030 Mackenzie Way, Cranberry Twp, PA 16066
Official Business Address: 2030 Mackenzie Way, Cranberry Twp, PA 16066
Email: service@mytabmat.com
Phone: +1 724-779-1400
Hours: Monday–Friday, 9AM–5PM EST